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Keeping You Safe

Boone Hospital Center understands the concern COVID-19 has caused for our patients and communities. We are working to help you and your family return to the activities that bring you joy. Things may look a little different when you return to our facilities, as we are taking many important precautions to keep you and your family healthy and safe:

  • Screening all staff and patients
  • Continuing to thoroughly disinfect exam rooms between each patient visit
  • Maintaining visitor restrictions to limit the exposure to others during your visit
  • Reformatting waiting rooms to enable social distancing
  • Requiring face masks or coverings to enter our facilities
  • Staggering appointments to maintain social distancing and keep a comfortable waiting room environment

Over the past several weeks, you did your part by staying home. You put safety first for yourself and your family, for your neighbors and for our community. On behalf of our team of physicians and health care workers, we thank you and promise to continue putting your health and safety first as we begin to resume more health care services.

 

As a helpful first step, we've created a free screening tool based on the CDC guidelines to provide you the most appropriate care recommendations.

 

 

 

 

Testing

As of September 24 at 8:30 a.m.  TOTAL TESTS PERFORMED: 20,516 | TOTAL POSITIVES: 924 | CURRENT POSITIVE INPATIENTS: 16

If you are experiencing severe symptoms, call 911.  If you are experiencing mild symptoms, please follow the procedure below.

First, you will need an order from your provider.  Call your primary care provider to see if you qualify for testing.  If you don't have a primary care provider, follow this link to the Screening Tool.  For language services, you can call 855.747.1977.  If you qualify for testing through this process, an order will be sent directly to our mobile testing site.

Once you have an order for testing from a provider, visit our drive-thru testing site located just west of the hospital at the Doctor's Building, 1504 E. Broadway.  

  • Our drive-thru testing site will be closed on Monday, September 7 in honor of Labor Day.
  • Our drive-thru testing is open Monday-Friday, 7 a.m.-3 p.m. and Saturday 8 a.m.-12 p.m.  It is closed on Sundays.
  • You will remain in your car the entire time. 
  • You will be asked for you provider order (can be in-hand or submitted electronically by your provider), a photo ID and your insurance card if available. 
  • There is no out-of-pocket cost for COVID-19 testing.

After being tested, you will be provided information on home isolation until your results have come back.  Boone Hospital Center cannot provide you with your testing results.  Your results will be given to you by your ordering provider.

 

Visitor Policy

To ensure the safety of our patients, visitors and staff, Boone Hospital has a limited visitor policy in place. These restrictions are not related to local community stay-home ordinances. Boone Hospital Center and associated clinics are limiting visitors due to the COVID-19 outbreak in the community, which is expected to continue over the coming months. Our restrictions are designed to protect patients, their families, and our staff and providers by further limiting the risk of exposure.

  • All visitors will be screened, including temperature checks, before entry.
  • Face masks must be worn at all times while in the hospital. Visitors should wear their own mask if possible. If a hospital-supplied mask is needed, it should be reused until visibly soiled.
  • Patients are allowed one visitor.  Exceptions include:
    • Nursery and Neonatal Intensive Care patients (2 visitors)
    • Pediatric patients – inpatient units (2 visitors)
    • Patients at the end of life (2 visitors)
    • Obstetrics (1 support person with 24 hour access)
  • Visitors should stay in the patient’s room at all times unless visiting the restroom or cafeteria.  If asked to leave the patient’s room during a procedure, please use the department’s designated waiting area.
  • Visitors should follow social distancing, wash hands frequently or use hand sanitizer.
  • Visitors should give updates to family members who are not currently visiting as appropriate.
  • Visitors should notify hospital staff immediately of any changes to their health.
     

 

Arriving at Boone Hospital Center

Our hospitals and doctors’ offices have taken the recommended safety precautions. While things may look a little different for a while, we pledge to provide the same high level of compassionate care to you and your family.

WHERE TO GO

Please refer to our Campus Map

Patients arriving at Boone Hospital for the Harris Breast Center, outpatient surgery, ultrasound, nuclear medicine or pre-surgery services may park in lot 2 and use entrance H, the Outpatient Tower entrance located at the south end of the main campus.

All other patients and visitors should park in lot 6, the William Street Parking Garage, or lot 4 and use the main entrance, or lot 16 and use the Emergency Department entrance when appropriate.

TESTING
At this time, patients coming in for surgeries and some procedures are required to be tested for COVID-19 as part of the standard pre-procedure process. We will work with you to schedule the test and refer you to the proper testing site. If needed, you will have your COVID-19 test 48-72 hours in advance of the scheduled procedure, and then will need to quarantine yourself between the testing and the procedure to reduce your risk of exposure.

For those coming in for an office visit, our staff will guide you through temperature and wellness checks prior to your appointment.

MASKING
Patients, visitors, and staff will wear face masks at all BJC HealthCare facilities. Masks can be homemade, or in any format or style available. If you don’t have a personal mask, the BJC location will be happy to provide one.

CHECK-IN
We have re-designed our registration process to reduce contact. In many cases, you may remain in your car and complete most of the registration over the phone. Then, a member of your care team will provide instructions for you to safely enter the facilities.

For those coming in for office visits, you will notice additional clear shields around front desk areas and reconfigured waiting rooms. This is intended to protect against virus transmission. We’ll also encourage electronic payment when possible. You may also have the ability to do an eCheck-in to fill out paperwork and pay for your visit on your smartphone or computer as soon as your appointment is scheduled to reduce time inside the office.

SOCIAL DISTANCING
Signs and floor decals are being installed throughout our facilities to illustrate the six feet recommended social distance between you and others. Chairs in our waiting rooms and tables in our cafeterias have been rearranged to comply with spacing recommendations.

CLEAN COMMON AREAS
In addition to our normally stringent cleaning protocols, our environmental services team has increased its sanitization protocols around the facility. You may see additional people wiping down handrails, elevator buttons and chairs throughout the day. Hand hygiene stations are positioned throughout the facility to encourage frequent hand-washing.

CAFETERIAS
Patient meals continue to be prepared in a designated, clean spaces with limited traffic. Additionally, our food and nutrition team has made several changes to reduce the need for staff or visitors to interact with high-touch items in the public cafeterias. Electronic payments are requested in lieu of cash. A member of our food and nutrition team will be happy to serve all the options rather than asking people to self-serve at salad bars or other stations. And, a full array of bottled or canned beverages is available to eliminate the uses of refillable cups or water bottles at this time.

PATIENT ROOMS
To help protect you the entire time of your stay, we continue to use products in line with CDC recommendations, and our environmental services teams remained focused on proper protocol to disinfect high-touch areas in patient rooms such as door handles, light switches, and tables. The lounging chairs in patient rooms are made of textiles that are easily cleanable. And, traffic in and out of patient room is limited to essential staff and visitors.

OUR PROMISE TO YOU

HEALTH & WELLNESS
All employees working at a BJC facility are screened daily for symptoms. We emphasize proper hand hygiene and provide the appropriate gowns, gloves, and masks in accordance with CDC guidelines.

SOCIAL DISTANCING
We encourage our staff to practice social distancing whenever possible in an effort to keep one another safe and ready to care for you. When the job allows, our non-clinical staff has been asked to work from home to limit the traffic through our facilities.

Find a doctor or make an appointment: 573.815.6400
General Information: 573.815.8000
Copyright © 2020 , Boone Hospital Center
1600 E. Broadway, Columbia, MO 65201
telephone: 573.815.8000