Privacy and Security

HIPAA

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Boone Hospital Center (BHC) respects the privacy of visitors to this web site and pledges that it will never release visitor names or email addresses to any third party without the visitor's consent.

At different places on our site, you may be asked for your name, e-mail, address and telephone number. BHC refers to this type of information as personal information because it can be used to identify or contact you. When this information is combined with any information on your health or medical status, we refer to this information as personal health information (PHI).

We also collect non-personal information on your anonymous use of the site. We call this aggregate information and use it to improve the usability, quality, and functionality of the site. For example, we track which pages are most popular among visitors as a whole, but pages viewed are not identified with individual users. We use the personal information, personal health information, and aggregate information only for the purposes for which it was provided. It is not BHC’s policy to share your information with outside parties without your written consent.

BHC employs encryption technology to help protect the integrity and privacy of the information you provide to us. We use 128-bit secured socket layer (SSL) encryption techniques for sending and receiving data. As an added security precaution, all personal information and/or personal health information are kept on servers with firewalls that meet or exceed industry security standards. Although all reasonable efforts are made to protect personal information and personal health information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information via the Internet.

The Boone Hospital Center web site is developed by Boone Hospital Center. Our postal address is 1600 East Broadway, Columbia, Missouri, 65201. Site visitors may contact us online.

Documents

 
 

Joint Notice Of Privacy Practices

Effective Date: April 14, 2003 
Last Revision Date: None

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

This Notice serves as a joint Notice for BJC HealthCare affiliated hospitals and providers (collectively referred to herein as “we” or “our”). Because we are affiliated health care providers as defined by the Health Insurance Portability and Accountability Act of 1996, we have elected to prepare a joint Notice concerning our privacy practices. We will follow the terms of this Notice and may share health information with each other for purposes of treatment, payment and health care operations as described in this Notice.

Our Duties Regarding Your Health Information

We respect the confidentiality of your health information and recognize that information about your health is personal. We are committed to protecting your health information and to informing you of your rights regarding such information. We are also required by law to protect the privacy of your protected health information and to provide you with notice of these legal duties. This Notice explains how, when and why we typically use and disclose health information and your privacy rights regarding your health information. In our Notice, we refer to our uses and disclosures of health information as our “Privacy Practices”. Protected health information generally includes information that we create or receive that identifies you and your past, present or future health status or care or the provision of or payment for that health care. We are obligated to abide by these Privacy Practices as of the effective date listed above.

We may, however, change our Privacy Practices in the future and specifically reserve our right to change the terms of this Notice and our Privacy Practices. We will communicate any change in our Notice and Privacy Practices as described at the end of this Notice. Any changes that we make in our Privacy Practices will affect any protected health information that we maintain.

Generally, our Privacy Practices strive:

  • To make sure that health information that identifies you is kept private;
  • To give you this Notice of our Privacy Practices and legal duties with respect to protected health information;
  • To follow the terms of the Notice that is currently in effect; and
  • To make a good faith effort to obtain from you a written acknowledgement that you have received or been given an opportunity to receive this Notice.

BJC Healthcare Providers Included in this Notice

Our Notice serves as a joint notice for all BJC HealthCare affiliated entities, sites and locations, each of which will follow the terms of this Notice.

Specifically, our Notice describes our Privacy Practices and that of:

  • Any BJC HealthCare affiliated hospital and the health care professionals authorized to enter information into your hospital chart;
  • All our departments and units, including BJC pharmacies;


  • Any member of a volunteer group we allow to help you while you are in one of our hospitals or while receiving care from us;
  • All employees, staff and other health care personnel, including those employees or personnel of any other BJC hospital or provider; and BJC Long Term Care and Senior Services, BJC Corporate Health Services, BJC Behavioral Health, BJC Home Care Services, and BJC Vision Centers.

A complete listing of the BJC HealthCare affiliated hospitals and providers and the general classes of service delivery sites covered by our Notice may be found on the last page of this Notice.

Our Notice does not address the privacy practices that your personal doctor (if not employed by us) may use in his or her private office and will not affect the medical decisions they make in your care and treatment.

How We May Use and Disclose Health Information About You

We use and disclose your protected health information in a variety of circumstances and for different reasons. Many of these uses and disclosures require your prior authorization. There are situations, however, in which we may use and disclose your health information without your authorization. Many of these uses and disclosures will occur with your treatment, for payment of your health services or for our health care operations. There are additional situations, however, where the law permits or requires us to use and disclose your health information without your authorization. These situations will also be described in this section of the Notice. Specifically, we may use and disclose your protected health information as follows:

For Treatment, Payment and Health Care Operations.

  1. For Your Treatment. We may use and/or disclose your protected health information to physicians, nurses, dietitians, technicians, residents, medical or other health professional students, physical therapists or other personnel who are involved in your care and who will provide you with medical treatment or services. For example, if you have had surgery or just had a baby, we may contact a home health care agency to arrange for home services or to check on your recovery after you are discharged from the hospital.

  2. For Payment of Health Services that You Receive. We may use and/or disclose your protected health information to bill and receive payment for the health services that you receive from us. For example, we may provide your health information to our billing or claims department to prepare a bill or statement to send to your insurance company, including Medicare or Medicaid, or another group or individual that may be responsible for payment of your health services.

  3. For Our Health Care Operations. We perform many activities to help assess and improve the health or other services that we provide. Such activities include, among others, participating in medical or nursing training programs or education, performing quality reviews, conducting patient opinion surveys, developing clinical guidelines and protocols, engaging in case management and care coordination, business management, insurance or legal compliance reviews, participating in accreditation surveys such as the Joint Commission for the Accreditation of Healthcare Organizations. These activities are referred to as “health care operations.”

    We may use and/or disclose health information for purposes of any of these health care operations. For example, we may use health information to assess the scope of our services or to determine if additional health services are needed. In determining what services are needed, we may disclose health information to physicians, medical or other health or business professionals for review, consultation, comparison, and planning. If we use health information in this manner, we may try to remove any information that identifies you or anyone else to further protect your health information. Additionally, we may disclose health information to auditors, accountants, attorneys, government regulators, or other consultants to assess and/or ensure our compliance with laws or to represent us before regulatory or other governing authorities or judicial bodies.

  4. For Another Provider’s Treatment, Payment or Health Care Operations. The law also permits us to disclose your protected health information to another health care provider involved with your treatment to enable that provider to treat you and get paid for those services as well as for that provider’s health care operations involving quality reviews or assessments or compliance audits.

  5. Special Circumstances When We May Disclose Your Health Information related to Treatment, Payment or Health Care Operations. After removing direct identifying information (such as your name, address and social security number) from the health information, we may use your health information for research, public health activities or other health care operations (such as business planning). While only limited identifying information will be used, we will also obtain certain assurances from the recipient of such health information that they will safeguard the information and only use and disclose the information for limited purposes.

Additionally, we may disclose health information to outside organizations or providers in order for them to provide services to you on our behalf. We will also seek written assurances from these providers to safeguard the health information that they receive.

For Permitted or Required by Law Activities.

There are circumstances where we may use and/or disclose your health information without first obtaining your written authorization for purposes other than for treatment, payment, or health care operations. Except for specific situations where the law requires us to use and disclose information (such as reports of births to the health department or reports of abuse or neglect to social services), we have listed all these permitted uses and disclosures in this section.

  1. For Public Health Activities. We may use or disclose health information to a public health authority that is authorized by law to collect or receive information in order to report, among other things, communicable diseases and child abuse, or to the F.D.A. to report medical device or product related events. In certain limited situations, we may also disclose information to notify a person exposed to a communicable disease.

  2. For Health Oversight Activities. We may disclose health information to a health oversight agency that includes, among others, an agency of the federal or state government that is authorized by law to monitor the health care system.

  3. For Law Enforcement Activities. We may disclose limited information in response to a law enforcement official’s request for information to identify or locate a victim, a suspect, a fugitive, a material witness, or a missing person (including individuals who have died) or for reporting a crime that has occurred on our premises or that may have caused a need for emergency services.

  4. For Judicial and Administrative Proceedings. We may disclose health information in response to a subpoena or order of a court or administrative tribunal.

  5. To Coroners, Medical Examiners, and Funeral Directors. We may release health information to a coroner or medical examiner to identify a deceased person or determine the cause of death.

  6. For Purposes of Organ Donation. We may disclose health information to an organ procurement organization or other facility that participates in the procurement, banking or transplantation of organs or tissues.

  7. For Purposes of Research. Many of us conduct and participate in medical, social, psychological and other types of research. Most research projects are subject to a special approval process to evaluate the proposed research project and its use of health information before we use or disclose health information. In certain circumstances, however, we may disclose health information to people preparing to conduct a research project to help them determine whether a research project can be carried out or will be useful, so long as the health information they review does not leave our premises.

    Additionally, because we are committed to advancing science and medicine and as a part of your treatment, our clinicians may offer you information about clinical research trials (investigational treatments). To determine whether you are a candidate for certain clinical trials, our clinicians and research personnel may occasionally review your medical records and compare your information to the clinical trial requirements.

  8. To Avoid Harm to a Person or for Public Safety. We may use and disclose health information if we believe that the disclosure is necessary to prevent or lessen a serious threat or harm to the public or the health or safety of another person.

  9. For Specialized Government Functions. We may use and disclose health information of certain military individuals, for specific governmental security needs, or as needed by correctional institutions.

  10. For Workers’ Compensation Purposes. We may disclose your health information to comply with the workers’ compensation laws or other similar programs.

  11. For Appointment Reminders and to Inform You of Health Related Products or Services. We may use or disclose your health information in order for us to contact you for appointments or other scheduled services, or to provide you with information about treatment alternatives or other health-related products and services.

  12. For Fund-raising Purposes. We may use or disclose demographic information including the dates that you received health care from us, to contact you to raise funds for us to continue or expand our health care activities. If you do not wish to be contacted as part of our fund-raising efforts, please contact the individuals referred to in the Complaint Section below.

When your preference will guide our use or disclosure.

While the law permits certain uses and disclosures without your authorization, the law also provides you with an opportunity to inform us of your preference, in certain limited situations, concerning the use or disclosure of your health information. For these limited uses and disclosures, we may simply ask and you may simply tell us your preference concerning the use or disclosure of your health information. These limited situations include:

  1. Facility directory information on the individuals who are receiving health services from us. A facility directory may include your name, your location in the facility, your general condition such as fair, stable, etc., and your religious affiliation (if provided by you). Unless you tell us that you do not want to be included in the facility directory, you will be included and directory information may be disclosed to members of the clergy or to people who ask for you by name.

  2. The information, if any, given to your family or friends. Unless you tell us otherwise prior to a discussion, we may disclose to a family member or a close personal friend health information concerning your care, including information concerning the payment for your care.

All Other Uses and Disclosures Require Your Prior Written Authorization.

For situations not generally described in our Notice, we will ask for your written authorization before we use or disclose your health information. You may revoke that authorization, in writing, at any time to stop future disclosures of your information. Information previously disclosed, however, will not be requested to be returned nor will your revocation affect any action that we have already taken. In addition, if we collected the information in connection with a research study, we are permitted to use and disclose that information to the extent it is necessary to protect the integrity of the research study.

Your Rights Regarding Your Health Information

This portion of our Notice describes your individual privacy rights regarding your health information and how you may exercise those rights.

Requesting Restrictions of Certain Uses and Disclosures of Health Information.

You may request, in writing, a restriction on how we use or disclose your protected health information for your treatment, for payment of your health care services or for activities related to our health care operations. You may also request a restriction on what health information we may disclose to someone who is involved in your care, such as a family member or friend. You must make a request to the medical records department (or another designated department) that maintains your health information.

We are not required to agree to your request. Additionally, any restriction that we may approve will not affect any use or disclosure that we are legally required or permitted to make under the law, including our facility directory.

Requesting Confidential Communications.

You may request and receive reasonable changes in the manner or the location where we may contact you for appointment reminders, lab results or other related information. You must make your request in writing to the medical records department (or another designated department) that maintains your health information and you must specify the alternate method or location where you wish to be contacted and how you will handle payment for your health services. We will accommodate your reasonable request, but in determining whether your request is reasonable, we may consider the administrative difficulty it may impose on us.

Inspecting and Obtaining Copies of Your Health Information.

You may ask to look at and/or obtain a copy of your health information. You must make your request, in writing, to the medical records department (or another designated department) that maintains your health information. For instance, if you would like to view your records from your surgery at a BJC HealthCare affiliated Hospital and the related physician office records, you must submit separate requests at both the hospital where you had your surgery and your physician’s office.

We may charge a fee for copying or preparing a summary of requested health information. We will generally respond to your request for health information within 30 days of receiving your request unless your health information is not readily accessible or the information is maintained in an off-site storage location.

Requesting a Change in Your Health Information.

You may request, in writing, a change or addition to your health information. You must make your request in writing to the medical records department (or another designated department) that maintains your health information. The law limits your ability to change or add to your health information. These limitations include whether we created or include the health information within our medical records or if we believe that the health information is accurate and complete without any changes. Under no circumstances, will we erase or otherwise delete original documentation in your health information.

Requesting an Accounting of Disclosures of Your Health Information.

You may ask, in writing, for an accounting of certain types of disclosures made of your health information. The law excludes from an accounting many of the typical disclosures, such as those made to care for you, to pay for your health services or where you had provided your written authorization to the disclosure. You must make your request to the medical records department (or another designated department) that maintains your health information. Generally, we will respond to your request within 60 days of receiving your request unless we need additional time.

Obtaining a Notice of Our Privacy Practices.

We provide you with our Notice to explain and inform you of our Privacy Practices. You may also take a copy of this Notice with you. Even if you have requested this Notice electronically, you may still request a paper copy at any time. You may also view or obtain a copy of our Notice at our website: www.bjc.org

Changes to this Notice

We reserve the right to change this Notice concerning our Privacy Practices affecting all the health information that we now maintain as well as information that we may receive in the future. We will provide you with the revised Notice by making it available to you, upon request, and by posting it at our service sites. We will also post the revised Notice on our website.

Complaints

We welcome an opportunity to address any concerns that you may have regarding the privacy of your health information. If you believe that the privacy of your health information has been violated, you may file a complaint with our Patient Care Advocate/Representative, HIPAA Liaison or with the Secretary of the U.S. Department of Health and Human Services.

You may contact the Patient Advocate/Representative or HIPAA Liaison, who will assist you, by contacting the Operator at any of our facilities or offices and requesting the Patient Advocate/Representative or HIPAA Liaison. The Patient Advocate/Representative or HIPAA Liaison may also be contacted for any questions concerning this Notice.

It is important to note that requests or complaints must be made to the hospital or office where your privacy concern arose. Any requests or complaints made will not be deemed to be filed with any of the other hospitals or providers covered by or addressed in this Joint Notice.

YOU WILL NOT BE PENALIZED OR RETALIATED AGAINST FOR FILING A COMPLAINT.

For more information concerning this Notice or any of our locations, please access our website at www.bjc.org or telephone 314.362.9355 or 1.800.932.0936.

A listing of our BJC affiliated providers may be found at the end of this Notice.

BJC Healthcare Service Delivery Sites

  • BJC HealthCare Hospitals
  • Alton Memorial Hospital
  • Barnes-Jewish Hospital
  • Barnes-Jewish St. Peters Hospital
  • Barnes-Jewish West County Hospital
  • Boone Hospital Center
  • Christian Hospital Northeast/Northwest
  • Fayette County Hospital
  • Missouri Baptist Medical Center
  • Missouri Baptist Hospital - Sullivan
  • Parkland Health Center - Bonne Terre
  • Parkland Health Center - Farmington
  • St. Louis Children’s Hospital
  • BJC HealthCare Long Term Care Facilities
    Barnes-Jewish Extended Care, Village North Manor, Village North Health Center, and Village North Retirement Community, Eunice Smith Nursing Home, Fayette County Hospital Long Term Care
  • BJC Ancillary Services Providers (such as radiology, pain management or imaging services)
  • BJC Behavioral Health


  • BJC Corporate Health
  • BJC Home Care Services and Boone Hospital Center's Visiting Nurses
  • BJC Medical Group Offices
  • BJC Retail Pharmacies BJC Vision Centers
  • Fairview Heights Medical Group
  • Heart Care Institute

For more information concerning BJC HealthCare facility locations, please visit our website at www.bjc.org or telephone 314.362.9355 or 1.800.932.0936.