Patients Guide




Boone Hospital Center takes great pride in providing patients with the best possible medical care and we intend to make a patient's stay here as pleasant and comfortable as possible. If you have any questions or concerns, please don't hesitate to ask any employee for assistance. We are all here to assist and serve you in any way we can.

Admissions

Boone Hospital Center's admissions system is designed to be smooth and efficient, allowing you to go quickly to your room and relax. After you arrive, you will be interviewed by admitting personnel and an admitting nurse. This interview provides our healthcare team with vital information to ensure continuity in your medical treatment. Your cooperation in providing this information will help us provide you with the best care possible.

Discharge

The day of your discharge will be determined by your physician. We ask that you make advance arrangements with family members or friends for transportation. If mail arrives for you after your discharge, it will be forwarded to the home address given when you were admitted.

Advance Directives

Upon arrival, you will be given information regarding your wishes for medical treatment. If you have questions, ask your admitting or floor nurse for assistance. We provide more specific information about Advance Directives through our Spiritual Care Services

Nondiscrimination Policy

It is the policy of Boone Hospital Center to provide patient care on an equal basis. No person shall be excluded from participation, denied the benefits of, or subjected to any form of discrimination, including any disparate treatment because of race, color, religion, national origin, sex, sexual orientation, gender identity or disabilities. If you feel you have been discriminated against, contact the customer relations department at 573.815.6047.

Social Work

At Boone Hospital Center professionals who provide both medical and psychiatric social work services provide counseling, help patients and families make plans for discharge and facilitate patient and family groups. To contact a social worker, ask your nurse for assistance. 

Amenities

Call Button

Your bedside call button activates a signal light in the nurses' station. The nursing staff will explain its use to you. If you have difficulty moving about, please use the call system to obtain assistance.

Identification Band

An identification band will be placed on your wrist when you are admitted. The band shows the staff your name, medical record numbers and your birth date. Please do not remove it during your hospitalization.

Medications

The only medications you will receive at the hospital are those prescribed by your physician and issued from the hospital pharmacy. We ask that you do not bring your own medications from home unless approved by your physician. If you have brought medications with you, please give them to your nurse.

Book Cart

Donated paperback books and current magazines are available when the cart, staffed by volunteers, is circulated or upon request.

Concession Cart

This cart is loaded with various sundries for sale and is available to patients at various times throughout the day.

Cosmetology Center

A patient's hair may be shampooed and set upon request, free of charge, when a volunteer is on duty. Upon request, friends, family members or personal beauticians also may use the facility to do a patient's hair.

Patient Meal Service

Your physician orders your diet along with medicines and treatment for a complete program of care. A proper diet plays an important role in your treatment. Your physician will select the diet best suited to your particular needs. Your diet may change from time to time depending on your treatment plan. If you have any food allergies or intolerances, please tell your nurse when you are admitted so that this information can be relayed to the dietary office. A selective menu will be sent on your breakfast tray so that you may choose the next day's meals.

If you have trouble selecting food from your menu, alternate choices are available and snacks are available on request. A registered dietitian or member of our food and nutrition staff will gladly answer any questions you may have regarding your food or diet. Registered dietitians also provide nutrition counseling to assist those who need to modify their home diet. Counseling is available for inpatients and outpatients by contacting 573.815.3401.

Telephones

Telephones are provided in all general medical/surgical rooms. Local calls are free; long distance calls may be made directly and will be billed to you on your patient bill, or you may use your calling card or have operator assisted calls billed to your home number.

Outgoing calls may be placed 24 hours a day; however, to avoid interrupting your rest, incoming calls to patient rooms will be accepted between 7:00 a.m. and 11:00 p.m. only. Your phone number, which can be dialed directly by family and friends, is shown on the handset of your bedside phone. 

Television
Television is included in your room at no charge. The volume and channel controls are located on your call light box. A closed circuit television is specially designed for our patients, providing patient education and information programming. Programs and available channels can be found on the card by your bedside. 

Internet 
Free Wi-Fi is available throughout the hospital for patient and visitor use.


 


Click for a digital version of our Patient Guide

Customer Relations:
573.815.6047